Tue, 01/29/2008 - 10:40pm — chris channing (not verified)
C Channing Tue, Jan 29, 2008 at 9:11 PM
I paid £499.99 to the Comet store in Middlebrook Bolton using my Mastercard, for a Goodmans LD2650HD 26" HD Ready widescreen LCD TV on 16/06/06. I collected the TV from the stock of store 0059 since Middlebrook only had the display model in stock.
I was reasonably satisfied with my purchase until it stopped working on the evening of January the first this year. On 2nd of Jan I rang up the phone number as printed on my sales receipt, and arranged for service out of Guarantee. I gave a credit card number over the phone so that Comet would be paid £30 up front. On 4th Jan in the afternoon the Engineer arrived promptly, and diagnosed the fault and informed me that the part would be ordered and that the cost to me would be a further £75.00. I agreed to this and was told that I would be rung in a few days in order to arrange a suitable time for the repair to be carried out.
Eager to have my TV repaired and working again, I rang back a few days later to try and get an indication as to how long I could expect to wait, but I was politely told that an expected time of arrival for the part could not be given. Was I expected to wait indefinitely? I have made subsequent phone calls over last three weeks and during one call I was told that I should be talking to a Manager. I also called in to the shop where I was again told that Manager would contact me by phone. No Manager has contacted me with any useful information . No repair has been made yet. (Jan 29th)
The TV should be less than a quarter of the way through its expected life. It has cost me over £529 so far. It has been left cluttering up my dining table for nearly the last four weeks. Comet have been unable to repair it. Comet cannot tell me when they will get the part for this and Goodmans will not help me as they say Comet are allowed to just stick the Goodmans label on Televisions that are not made by Goodmans!
Well this is my experience of Comet customer care. Do you think I will recommend that any of my friends should buy from Comet. How long do I have to wait before Comet acknowledge that the TV I bought from them is not any longer fit for purpose? Are comet going to comply with the Sale of Goods act? They would need to offer me about £375 towards the three quarters of TV life I paid for and haven't had, plus a £30 refund of repair cost since no repair has taken place. Perhaps they would be kind enough to offer me some sort of real customer care!Please make some sort of reply
C Channing Tue, Jan 29, 2008 at 9:11 PM
I paid £499.99 to the Comet store in Middlebrook Bolton using my Mastercard, for a Goodmans LD2650HD 26" HD Ready widescreen LCD TV on 16/06/06. I collected the TV from the stock of store 0059 since Middlebrook only had the display model in stock.
I was reasonably satisfied with my purchase until it stopped working on the evening of January the first this year. On 2nd of Jan I rang up the phone number as printed on my sales receipt, and arranged for service out of Guarantee. I gave a credit card number over the phone so that Comet would be paid £30 up front. On 4th Jan in the afternoon the Engineer arrived promptly, and diagnosed the fault and informed me that the part would be ordered and that the cost to me would be a further £75.00. I agreed to this and was told that I would be rung in a few days in order to arrange a suitable time for the repair to be carried out.
Eager to have my TV repaired and working again, I rang back a few days later to try and get an indication as to how long I could expect to wait, but I was politely told that an expected time of arrival for the part could not be given. Was I expected to wait indefinitely? I have made subsequent phone calls over last three weeks and during one call I was told that I should be talking to a Manager. I also called in to the shop where I was again told that Manager would contact me by phone. No Manager has contacted me with any useful information . No repair has been made yet. (Jan 29th)
The TV should be less than a quarter of the way through its expected life. It has cost me over £529 so far. It has been left cluttering up my dining table for nearly the last four weeks. Comet have been unable to repair it. Comet cannot tell me when they will get the part for this and Goodmans will not help me as they say Comet are allowed to just stick the Goodmans label on Televisions that are not made by Goodmans!
Well this is my experience of Comet customer care. Do you think I will recommend that any of my friends should buy from Comet. How long do I have to wait before Comet acknowledge that the TV I bought from them is not any longer fit for purpose? Are comet going to comply with the Sale of Goods act? They would need to offer me about £375 towards the three quarters of TV life I paid for and haven't had, plus a £30 refund of repair cost since no repair has taken place. Perhaps they would be kind enough to offer me some sort of real customer care!Please make some sort of reply