Regardless of the type of business you run, your customer is the most important element of your operations. The success of your business depends highly on how happy you can make your customers and how long you can keep them feeling that way about your products and services.
Good customer service is one of the best ways to get closer to customers. Customer service is so much more than providing support and after-sales services. It is more about building and maintaining good relationships with your customers, and we have just the tips to help you get started in this article.
Utilise Your Customers’ Preferred Channels
In the old days, we chose the right support channels based on many factors, from the budget we had in hand to the most convenient way of providing customer support. Today, the best approach is to use the channels customers are already using.
This is one of the main reasons why more businesses, especially small and medium enterprises, now offer customer care through social media sites. Your customers are already there, so connecting with them and offering help whenever possible is much easier to do.
Another interesting approach is to use mobile apps. If you already have an app for your products and services, add a Live Chat feature so that customers can ask questions at any time. Gaffey, a leading provider of industrial water treatment systems, take this approach a step further and offers their business customers a technical support app.
Another good option is the ticketing system software by Kayako, its full suite of tools including live chat software and an organized shared inbox make providing support services much easier.
Don’t wait until customers run into issues with the products and services you offer before reaching out to them. It is actually better to reach out and ask questions before that happens because you can build stronger relationships with them this way.
There are several ways to do this. You can, for example, send a follow-up email one or two weeks after a customer’s purchase. You can use suggestion boxes and printed sheets to capture feedback from customers in a retail establishment or an offline store. You can even call customers directly to get the insights you need.
Learn from Complaints
Your first priority must always be to get complaints settled as quickly as possible. Make sure your team finds the perfect solution and helps customers in a timely manner. Solving the problem, however, is not the end of the customer support cycle.
You must also take the time to analyse complaints and learn from them. Are there similar complaints coming from different customers? What can you do to prevent the same issues from happening again? Is there a lesson to be learned in the complaints you receive?
Take a more active stance in learning from a customers’ problems. You can also learn from the compliments and positive feedback you receive. Combined, the learning experience will allow you to improve your products and services while building stronger relationships with your customers.
These are simple tips and strategies you can implement right away to improve how you handle your customers. Invest in building a stronger relationship and you will enjoy many long-term benefits in return.
With the ongoing decline in living standards and lack of wage growth, every family is looking for a way to save money. We all want to save ourselves some extra each month - no matter how small. One of the best ways to doing this is by making use of coupon and discount codes.
Using coupons used to be considered being cheap, but now almost everyone wants to get involved and people spend endless hours searching for discount codes that will help them keep some extra money in their pockets. Instead of sitting at your computer, surfing through different websites, and not getting good coupons and discount codes, why not join just one website and get the best discount on your favorite products.
Using a coupon nowadays is not just a necessity, it is also considered to be a smart move. So, how do you use these discount codes to save yourself that extra cash? Well, the process here is quite simple. Below are some factors that can help you out with saving money using coupons and discount codes.
CHECK YOUR SHOPPING HABITS
Discount codes at CouponGrind.com can help you save a lot but you need to be aware of your shopping habits so you can actually save money at the end of the day. Ensure that you are not just using the discount codes to buy products you don't need and be aware of what the deal entails before buying. Make sure the products you buy with the coupons are products you are actually going to use; don’t just buy them because they are cheap.
BE SURE ABOUT EXPIRY DATES
Coupons have expiry dates and these dates are subjected to change. Stores can make the decision to expire their coupons at any time. They have the right to do this and they can do it without sending notices. This usually happens when the demand is too much or when the product supply is limited. Either way, you need to act quickly when you get an offer as you may not find it there the next day.
CHECK OUT THE COMPETITION AND SAVE MORE
You do not need to wait until checkout before trying to get yourself a coupon. Log on to a competent deal and coupon website like CouponGrind.com. This way, you'll be able to cut down your visits to multiple sites as you'll get nothing but the best deals on this websites; you'll also be able to know the store that offers the best price.
TRY OUT A NEW STORE
This is another way to save money of coupons. Do not be afraid to check out a new store. Most times, new stores offer bigger discounts so as to attract new customers. As a matter of fact, new customers can get five to ten percent higher savings than returning customers. But keep it in mind that most times, these offers are only eligible for the first purchase you make at that store.
Get your coupons and discount codes at CouponGrind.com today and save more than you ever think you will. From food, to clothing, to health, beauty, professional services, etc. you have the best chances of saving now.
The future of manufacturing will definitely include robots—and the future is now. There are already many automated processes, with more to come. But how many more robots and automated machines will there be? Will all human factory workers eventually be replaced, or is this just science fiction?
Automation enabled manufacturing’s latest trend known as lights-out production, a term for facilities able to operate without lights and without any human oversight. At the lights out FANUC (factor automated numerical control) facility in Japan, robots are creating other robots.
Not only the lights are off, so are the A/C and heating. The automated workforce operates continuously, without any breaks. Through this automated, lights out process, FANUC creates 22,000 to 23,000 CNC machines monthly.
FANUC, with its 24/7/365 production schedule, is an uncommon production facility. What’s more common is having automated processes occurring during the third shift for a few hours a day—at least as a starting point.
However, before a company even considers lights-out production, automation systems must already be in place. Companies with interest in seeing if lights-out production is a cost-effective option, turn to specialists like Midwest Engineering Systems (MWES) for customized automation solutions and machine designs.
Although lights-out production isn’t for every company, there are some major benefits including the following:
- Increased product quality
- Improved throughput
- Decrease in workplace injuries—especially in hazardous work environments
- Fills in a skilled worker shortage
- A decrease in labor costs
Douglas Peterson, general manager for collaborative robots maker Universal Robots, told Automation World the criteria to determine what would work is best for a robot vs. what work would be best for human workers.
“Robots are uniquely suited to any manufacturing task that is dirty, dangerous or dull. If the process doesn’t require human dexterity, mental agility or problem-solving skills, then it can be done by a robot.”
Implementing lights-out production is a complex and difficult process. CNC Cookbook outlines and details the many challenges that can come with starting a lights-out production process, with the largest challenge being perfecting processes.
For example, even with the most cutting-edge technology, if a single process is faulty, the whole system is at risk of failure in an automated environment. Testing new equipment and ensuring a seamless production process is critical. Having human supervisors and maintenance techs on-site is often recommended.
On the finance side, the upfront costs of lights-out production can be cost-prohibitive for many. Experts say facilities debating a move to a lights-out system should expect a return on their upfront investment within two years. If the gains in efficiency and productivity will pay of the cost of the automated machines and components themselves within 2 years, the investment likely makes sense.
Automation’s popularity grows as lights-out production is becoming more commonplace and less of a novelty. Machines will likely replace many workers who perform more dangerous or repetitive tasks while helping to boost productivity gains and profitability for many manufacturers.
(Image Credit: Steve Jurvetson / Flickr)
Korea enjoys a rich culture, made up of a mixture of deeply historic elements alongside modern aspects like the blossoming K-pop world. Visitors to Korea can enjoy a variety of cultural and modern experiences unique to this fascinating country. Read on for ten fantastically unique products that can only be found in Korea.
K-pop, or Korean pop music and culture, is taking the world by storm, and is largely responsible for the burgeoning popularity of Korean dramas. Television dramas like Descendants of the Sun have enjoyed worldwide popularity, and Korea knows how to capitalize on the unexpected popularity of its pop culture.
K-pop merchandise can be found almost everywhere in Korea, but the real treasures lie in licensed souvenir shops run by major entertainment agencies.
While socks are certainly not a uniquely Korean item, the prevalence of sock-buying opportunities and the wide range of colors, designs, and characters available undoubtedly is. And they're not just targeted to children, as wearing socks emblazoned with favorite characters or even political figures is commonplace for modern Korean people too.
In fact, sock buying so common in Korean culture that sock vending machines can be found in popular areas of Seoul.
Much like the "kawaii" culture in Japan, Koreans love anything tiny and cute. Many cute items can be found throughout Seoul and other parts of Korea, from tiny teddy bears and dolls to intricate miniatures on keychains, and trinkets to attach to bags and cell phones.
As an offshoot of Korea's "cute" culture, the selection of cell phone cases available to purchase is almost unrivaled in Korea. The range of cases in the United States is a tiny proportion of what is available in other parts of the world, so it makes sense to bring home a selection of cell phone cases for yourself and as souvenirs for friends and family.
BB Cream is one of the hottest beauty items on the market today, and by all accounts its popularity will only continue to rise. With BB Cream being a uniquely Korean invention, it is little wonder why people are exporting it in all its forms around the world.
But the Korean beauty market is so much more than BB Cream, with facial packs being another common and inexpensive item in Korea. In addition, a selection of strange and unusual beauty products can be found, from jaw massagers to double-eyelid tape, and antibacterial hand wipes to facial slimming masks.
Back to the traditional, the hanbok is for Korea what the kimono is for Japan. And just like in Japan, Korean men and women still wear their hanbok with pride during celebrations and social occasions. Visitors to Korea can order a custom-made hanbok, however they don't run cheap and can take up to three weeks to made.
As such, a variety of hanbok dolls and teddy bears are available for sale at various places throughout Korea, which have proven to be popular keepsakes.
Soju is the Koreans' alcoholic drink of choice, and like much of Korean culture, has become so popular overseas that the most well-known soju brand, Jinro, has been known to outsell other popular liquors in the United States.
A clear liquid like vodka, soju is typically made from rice and is considered to be quite bitter to taste, and not as strong as vodka.
Soju was traditionally made from rice, until rice shortages from the mid-1060s until the turn of the century caused the government to prohibit the use of rice in soju distillation. Creators needed to become inventive, and even today soju can be found with a tapioca, barley, wheat, or sweet potato base. The more expensive brands are once again made from rice, and soju that has been aged ten years in oak barrels carries a premium price.
Masks have long featured in Korean culture, in royal courts, battle uniforms, ceremonies, and rituals. Today, traditional Korean masks still play a role in re-enactments of traditional plays and ceremonies, and as good-luck charms.
Korea has a strong tea culture, with a variety of traditional and newer teas available. Meshil (sweet plum tea) and omija (five taste tea) are traditional variants that are still widely enjoyed today, while jakseolcha, an expensive form of green tea made from only the young buds of the leaves, is a firm favorite.
Koreans have been making traditional paper, known as hanji, for thousands of years, and the tradition still endures today. Made from the bark of the mulberry tree hanji was traditionally used to over the windows, doors, and walls in Korean houses, but today is more commonly used for artistic purposes including stationery, paper dolls, and lamps.
Folding fans have long been a part of Korean culture, with their use being considered essential, even in colder weather. Folding fans are widely available for purchase, and have traditionally been used as props in Korean dances and performances, providing shelter from the elements, and even to hide a person's face from onlookers.
Which of these products would you be most interested in bringing home from a trip to Korea? Are there other quintessentially Korean products that should be included on this list? Have your say in the comments below, and please like and share this article.
17 Uniquely Korean Items to Buy in Seoul - http://www.gpsmycity.com/articles/73-17-uniquely-korean-items-to-buy-in-seoul.html
A Guide to Cool “Korean” Things to Buy in Korea - http://grrrltraveler.com/countries/asia/korea/cool-things-to-buy-in-korea/
Top 20 Things To Buy In Seoul To Take Home - https://blog.trazy.com/2016/07/07/top-20-things-to-buy-in-seoul-to-take-home/
Top 13 Korean Souvenirs That Friends Will Love You For - https://www.tripzilla.com/buy-souvenirs-south-korea/19531
10 Best Seoul Souvenirs Worth Your Money - http://www.therealtravelers.com/south-korea/seoul/10-best-seoul-souvenirs-worth-your-money/
Top 10 Items to Buy in Seoul - http://english.visitseoul.net/top10/Top-10-Items-to-Buy-in-Seoul?indexSn=1§ionSn=77
Items to Buy - http://www.lifeinkorea.com/shopping/items.cfm
There are but few things that make life spicy - having to celebrate anniversaries is one of such. From birthdays to marriages, friendship to festive celebrations and even death, there is always this aura around the anniversaries celebrated. Anniversary milestones are not all equal, various anniversaries call for different types of gifts. Meanwhile, one would ask,' what is so special about marking anniversaries?' You do not know right? That memory of the past and how it all started in a positive light is not something to trade with stupidly. It is equally a time to make your spouse, lover or friend feel amazing and letting your actions reflect your inner feelings that they indeed, are the single most important part of your life.
The celebration of anniversaries come in different colors and forms from going to see a movie to going on a vacation, renewing of vows and of course giving of gifts to make it more thrilling.
Gifts ranging from chocolate and champagne, down to long stemmed roses are best to give someone on an anniversary. Does it look expensive? Right, others may say ' does it worth much to give?' Hell, yes, it does! Knowing how dear, that special person is to you, you would want to go the extra mile to make their day. Anniversary gifts in a whole give people the chance of remembering past lovely moments and also bringing them into the present, which is true.
Roses with scent are the best to give to a loved one on an important day like an anniversary. Ladies are said to be general lovers of scented roses, taking it as a way of being romantic and touchy- you know that feeling right? Moreover, if you want to make their day? Roses, carefully arranged with the sweet fragrance of perfume filling the room and candles set to illuminate the way to the gift, are sure the best. I bet you on it.
People have plenty ideas to make their anniversary a memorable and classic one. White cream, pastel pink, mauve colored rose bouquet with wine like most and chancellor, Domain Perignon Vintage, Glenmorangie Whisky, and chocolates, but don't forget the candles with a scent to add more aura to a couple's anniversary dinner, making it romantic and creating an inevitable love in the atmosphere.
In most cases, instead of a store-bought present, give your partner something truly unique, like a digital collection of your favorite songs (or songs that make you think of him/ her), or keep the dying art of handwriting alive by penning an old-fashioned love letter. If you are the creative type, craft an original song, poem or painting that comes from the heart.
Amidst all the gifts to be given to that special one are sweet smelling roses. Roses, especially red ones still stand the test of time creating more ideas of beauty, love, and romance. The color of traditional roses; red, represents passion. Unbelievably, a pink rose may stand for appreciation and grace, a yellow rose may stand for friendship and happiness, while the white rose may stand for innocence.
People say 'your lady will love you more if you get her teddy bears, chocolates, and candles ' but like hell would they appreciate something to be presented with the chocolate and teddies, and that is a ROSE.
So when next you are thinking of what to get for that special one, consider getting a bouquet of rose.
Many small business owners set up a website, fill it with content, and then forget about it. Unfortunately, you can’t afford to adopt such a passive approach if you want a successful website that actually generates useful traffic. Luckily, website analytics are an excellent way to drill down into your website for clues on how to make it perform better.
Back in the day, you may have hired a Magento agency to create a fantastic website. It probably still looks amazing now, but you still need to monitor your website traffic. Analytics make this job so much easier. There is a wealth of detailed information available, and you don’t even need to be an SEO expert to access this information.
Anyone can open a Google Analytics account. It won’t take long to get your account up and running, and once it is, you can add a tracking ID to any website you own. This allows you to analyse website traffic, and a whole host of other metrics.
Top Performing Pages
Look at which pages attract the most visitors. Analyse these pages in depth to find out where your visitors are coming from, what keywords they use to find the page, and how long they spend on the page. This information will help you create more of the same. You can also leverage your high-performing pages by adding a strong call-to-action or more prominent ads on these pages.
Google Analytics offers a geographic breakdown of visitors, so you can see where your traffic comes from, right down to the town or city. This is more useful than you might think; especially if you are looking to expand your business into new areas. You might discover that you already have traffic from a specific country, which indicates your products or services are of interest.
What’s Your Bounce Rate?
There will always be visitors who click on a page and then click away almost immediately, but if your bounce rate is higher than expected, it indicates you have a problem. Look at page loading speed. If a page takes more than a few seconds to load, this could be the reason why your bounce rate is high. If so, ask yourself what’s causing the problem. Is it your server, or do you have too many graphics and videos on the page? Whatever the underlying cause is, fix it, as it is hurting your website.
Where is your traffic coming from – paid ads or organic traffic? This information tells you what is working, and also what isn’t. Check whether traffic is coming from mobile or desktop devices. Again, this is very important for future optimisation.
If you pay close attention to how visitors interact with your website, your traffic will grow a lot faster.
Online casinos have taken the world by a storm. They provide an opportunity for one to have a full gambling experience without having to visit a ground casino. They bring the casino to you. Casinodeals.io is where you get the whole experience package. The online casino has various amazing features and gifts for the ultimate gaming and gambling experience.
When you register with the casino as a new member, there is a welcome bonus thrown your way. The deals for the new members mostly entail 100% or more bonus on the first deposit and some include free spins for the slots. That is just to welcome you. Once one is a member of www.casinodeals.io they get to enjoy the various deals and offers available for members.
Hundreds of games and slots are featured. These games and slots are from the biggest game developers in the world. The games have been developed with great graphics to offer the best experience while playing. The search function integrated into the site make it easier for anyone to go the specific game they would want to play. There are 405 casinos available at www.casinodeals.io to choose from. More casinos are being added with time.
The deals and bonuses are not restricted to the new members only. The benefits are, also, extended to the members. The casino features 397 active deals up for claim. Depending on the casino, the active gamblers can enjoy benefits such as bonuses on their deposits and free spins or both.
Some of the most attractive benefits are the “No Deposit Bonus” and “Free Spins”. The number of free spins offered depends on a specific casino. Some casinos have up to 1000 free spins to give to players. Things couldn’t get any better than this. The No Deposit Bonus allowed for a player to enjoy spins without putting up a stake. All you have to do is claim these deals from the casinos offering them and stand a chance of winning for free.
www.casinodeals.io is the place to visit go get the craziest casino deals and enjoy the various games and slots that will bring out your best gambling skills
Your office space should reflect you as a business owner and as a company. This is important because the building and its interior is the way you make that all-important first impression, so make it good!
Make a bold statement
You need to show visitors and clients that you are cool, creative and modern. Think about a statement piece for your entrance or reception – it could be a sculpture, a collage of your employees and their stories, or something bonkers like an indoor pond.
Focus on the reception
Those first few seconds of human contact are vital in forming an impression that will hopefully lead to a great business relationship. You need to get across the feel and ethos of you and your company, so incorporate that into the design and layout. Don’t forget, though, that the reception area is often busy and so people need to be able to move efficiently and quickly through it.
Once you’ve pinned down the design, make sure your receptionist seals the deal with a warm smile!
Use the building’s original features
If your office space in Heathrow has some quirky features, or an interesting history, bring this to the fore. If it used to be an old tyre factory, for example, think of ways to give that history a nod. It’s a talking point, at least.
Use the force…of colour
Colour really does influence people and their behaviour, so busy rooms can be yellow or orange to promote creativity and energy. Don’t go overboard though, as it can lead to outbursts of temper.
For calmer rooms, try blues and purples, and for a return to nature and restfulness, try greens. You can also have some old favourites like greys and browns, but only as accents, as you want to avoid a total re-run of the 1970s!
Aim for a homely kitchen
Just as the kitchen is the heart of the home, it should be the heart of the workplace too. Office kitchens have previously been grubby, drab little affairs where bad coffee and dry sandwiches were the order of the day.
Now, however, the office kitchen is a home/work/meeting kind of place where people can genuinely relax and even generate some ideas together. Aim for cosy and homely, or maybe a bit café-ish, depending on your style. One thing is vital, however – good coffee! Coffee is how working relationships and friendships are forged.
If there’s space for air hockey or something similar, then go for it.
Choose the best chairs you can
Woefully overlooked, the office chair needs to be rehabilitated and brought back into fashion. We spend hours every day in them and if you want the best out of your workforce, give them the best foundation you can! They deserve comfort.
Use clever lighting
With creative use of lighting, you can make your space into zones and manage people’s moods. This includes letting in natural light as well as feature and adjustable lights and lamps. Aim for a mixture of natural, soft and high beam.
What are your ideas for cool office spaces? Let us know!
While Shropshire Council closed its web service for community websites last week, the first parish council websites created by Community Hub are currently being launched.
Shrewsbury based web development company, The Web Orchard, created Community Hub the easy to use parish council website service earlier this year. Community Hub was designed specifically for community and parish councils, and offers a whole range of features that weren’t available on the old Shropshire Council service.
The first parish council websites hosted on Community Hub went live a few weeks ago, with more going live every day. One of the first councils to launch their Community Hub website was Montford, whose clerk, Ian Hutchinson, said: “We are very happy with our very successful Community Hub website which has been tailored by The Web Orchard specifically to our requirements for quick and easy management by a part-time clerk to a typical Shropshire parish council.”
Shrop.NET, was originally developed by Shropshire Council in 2008 to help the county’s parish and community organisations create websites for the first time. However, the service has become severely outdated in recent years due to the lack of updates and redesigns – which led to the decision to stop supporting the service from the Council in its recent cost cutting measures.
This has led to a number of Shropshire’s Parish Council’s being left without websites which after the new Transparency Code regulations came into force last year is not practical or feasible. These new regulations set out that smaller councils are now required to publish a range of different publications throughout the year on an accessible website for the public.
Pete White, director at The Web Orchard said, “We’re excited to see how Shropshire’s parish council’s websites will grow in the coming months as they take complete control over them and the content.”
When it comes to things better than watching your team win a championship, the list is short. However, on that short list is winning a wager along with your team. Your team wins, and you win as well. Placing bets from your mobile is much easier than you may think. The leader in this industry is bet365, the largest online bookmaker in the world, and in this guide we will show how you can sign up and place a wager or two, and hopefully win some cash.
How to Find & Install the App
You can find the Bet365 by visiting your app store and searching for ‘Bet365 Sports’. iOS and Windows device users should note that Bet365’s mobile app is only available in certain countries app stores (Argentina, Austria, Australia, Germany, Italy, New Zealand, and the UK to name a few).
If you do not live in one of these countries, you can find the Bet365 by visiting Bet365.com, then scrolling down to the bottom of the page where you need to click on ‘View all Bet365 apps’. This will show you the full list of Bet365 apps, now click on Bet365 mobile sports app and it will be installed on your device.
Note: bet365 also does NOT accept real money wagers from those living in the USA.
Bet365’s mobile app is compatible with most mobile devices and operating systems, including iOS, Android and Windows devices.
iOS: iPad, iPhone or iPod Touch running iOS version 5.1.1 or later.
Android: Android phones and tablets with Android 4.0+ installed
Windows: All current Windows phones or tablets
How to Create an Account
Once your app is up and running, you can start creating your account by clicking ‘Join Now’ at the top right corner of the screen. You will need to enter all the standard information required to create an account, including personal and contact information. This information may need to be verified later, so make sure you enter it correctly.
Make sure to enter the bonus code CBC365 when prompted to take advantage of the bonus offer (more on this below.)
Once you are done with the registration process, you will receive a confirmation e-mail. Sometimes confirmation e-mail’s end up in the spam folder, so make sure you check it if you don’t receive it within a few minutes. You’re now a member of bet365!
How to Deposit
Now that you have your brand new account at hand, it’s time to make your first deposit! Simply click on your account balance at the top right corner and then navigate to the deposit menu.
Bet365 offers quite a few deposit methods, though depending on where you reside, not all of them might be available to you. Once you select a preferred deposit method, fill out all the required information and click ‘Deposit’. All Deposit options are free of charge and processed instantly (except for wire transfers).
Credit cards tend to be the quickest and most convenient, as they can be processed directly on the app. You can also opt for an e-wallet such as Neteller, but this will require an account with that service.
Receive a Bonus on Your Deposit
Bet365 offers new players a 100% bonus up to £200. This means when you make a first deposit of at least £10 and Bet365 will match your deposit, up to a maximum of £200.
After your deposit is cleared and your bonus is activated, you have to meet a wager requirement before cashing out. It’s easy to track on bet365, simply wager your deposit and bonus three times. This will then “clear” the bonus and you can cash out any amount you wish, even the amount of bonus remaining.
For example, if you deposit £50, your will receive a £50 bonus. You would then need to wager the £100 in your account three times, for a total of £300. Once cleared, the money is yours to keep forever, no strings attached.
Note that residents of some countries may be offered a different promotion. Check on bet365.com to see which offer you can take advantage of.
How to Place a Bet
It’s very easy to place a bet with Bet365. First, you need to choose your bet and click on it. This will transfer the selected bet to your bet slip. You can find the bet slip at the bottom of the screen. To finish your selection, choose the bet type you want to place (standard or banker) and enter the amount you want to bet. Keep in mind that banker bets require at least 3 selections.
Once you choose the bet and amount, click “Place Bet” to confirm. The bet will be finalized and automatically processed upon completion of the event. You can always view all of your open bets by clicking on “My Bets” at the top of the screen.
Place a Wager Today
It only takes a few minutes to sign up and place a bet using the bet365 mobile app. If you’re into sports, you will have even more fun cheering for your team with a little cash on the line, and even more so when that cash is given free. Download the bet365 app today to get started and earn up to £200 free!